Associate Product Manager, Agent AI - (Logistics, Service)

Das ist der Job

We move fast, take action and adapt.

Darum lohnt es sich

We are looking for a highly motivated Associate Product Manager to join our Logistics Service team and help increase loyalty through amazing service experiences.

Benefits & Working Conditions • 27 days holiday, plus an extra day on the 2nd and 3rd years of service. • Hybrid working model: two days a week in our Berlin campus. • 1,000 € educational budget, language courses, parental support, and access to the Udemy Business platform. • Health and wellness support: health check‑ups, meditation, gym and bicycle subsidy. • Employee share purchase plan, sabbatical bank, public transportation ticket discount, life & accident insurance, and corporate pension plan. • Digital meal vouchers, food vouchers, and corporate discounts.

Associate Product Manager, Agent AI – Logistics Service As the world’s pioneering local delivery platform, Delivery Hero’s mission is to deliver an amazing experience – fast, easy, and to your door. Operating in around 65 countries worldwide, we empower creative minds to deliver solutions that create impact within our ecosystem.

No matter where you’re from or what you believe in, we build, deliver, and lead. We are Delivery Hero. The role is based in Berlin and offers a hybrid working model (two days a week on campus). The position is full‑time.

Responsibilities Provide end‑to‑end support for developing AI Agent “skills,” including pre‑release QA, conversational quality oversight, and rapid scale‑up. Conduct research and data analysis to identify journey friction, translate findings into actionable user stories, and monitor KPIs.

Design and execute A/B tests on conversational flows to improve automation and user retention. Act as a bridge between global product goals and local brand needs, ensuring AI behavior is culturally relevant and operationally feasible across regions.

Partner with engineering, data science, and cross‑functional stakeholders to define and monitor AI guardrails, ensuring sensitive edge cases are handled with empathy, precision, and safety. Qualifications 2+ years of product management experience, preferably within AI, SaaS or e‑commerce.

Technical familiarity with large language models (LLM) and machine‑learning models; experience with conversational UI/UX is a plus. Analytical fluency: ability to translate SQL queries into actionable product insights and tell a story with numbers to justify roadmap priorities.

Ability to learn fast and thrive in a fast‑paced, globally distributed environment with multiple stakeholders. A commitment to continuous improvement, ownership, and a growth‑oriented mindset. Comfortable with context switching. EEO Statement We believe diversity and inclusion are key to creating engaging products and workplaces.

We do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability status, or any other aspect that makes you you . Severely disabled applicants with equal qualifications will be given preferential consideration.

You are welcome to share your pronouns so we can address you respectfully. If you need accommodations or accessibility support during the interview process, let us know – email our Inclusion Officer at #J-18808-Ljbffr