Das ist der Job
Oversee creation of customer case studies, testimonials, video interviews, and customer-generated content.
Darum lohnt es sich
General Summary:
This position is responsible for strengthening customer relationships, amplifying the voice of the customer, and driving meaningful engagement across the full customer lifecycle.
The Customer Marketing Manager, Advocacy & Engagement, leads customer advocacy and community-building initiatives while supporting customer engagement, adoption, and retention programs.
This role partners cross-functionally with Customer Success, Sales, Product Marketing, Product Management, Corporate Marketing, and Executive Leadership to build scalable programs that deepen customer engagement, elevate customer voices, and support long-term customer growth and retention.
Customer Advocacy and Community Develop and manage customer advocacy programs to identify, engage, and activate customer champions. Build and maintain a scalable customer reference program to support Sales, Marketing, and business development initiatives.
Create and execute strategies to foster customer engagement and community across digital and in-person channels. Maintain a centralized library of customer advocacy assets and proof points for enterprise use. Support review generation and online reputation initiatives to enhance brand credibility. Assist in planning and management of Customer Advis
