Darum lohnt es sich
The programme develops in-house intelligence through a proprietary orchestration and intelligence layer, shifting from a Q&A assistant to an action-oriented system.
Задачи
Take full product ownership of a defined slice of the programme, including its roadmap, delivery and outcomes; Lead discovery on contact drivers, building problem statements from real client voice and operational data; Work daily with engineering and applied AI teams to move journeys to safe, autonomous resolution with guardrails and escalation paths; Instrument the area with resolution-first metrics and counter-metrics to prove quality is not traded for efficiency; Collaborate with operations, service partners and peer product teams to integrate capabilities into agent and back-office workflows; Design compliance, auditability and client protection into every capability from the start.
Требования
Three or more years in product management, with at least one shipped product or major capability owned end to end; Experience with AI-powered, conversational or automation products, or a hands-on understanding of LLM-based systems in production; Strong analytical fluency, comfortable defining metrics, working directly with data, and separating signal from vanity; Communication range to write clearly for executives and to go deep with engineers, in English; Bias to evidence over opinion, and comfort operating with ambiguity in a fast-moving programme; Fluent in English; Nice to have: Experience in banking, fintech or another regulated industry, exposure to contact-centre operations, BPO environments or customer-service tooling, additional European languages.
Условия
Relocation support is available. Описание
Conversational Banking at N26 scales support without scaling headcount by enabling clients to resolve issues in their preferred channel and language.
