Product Manager, Customer & Accounts (m/f/d)

Das ist der Job

Salesforce) is beneficial but not essential.

Darum lohnt es sich

This role sits at the intersection of product, commercial operations and technology, acting as a bridge between teams, systems and ways of working. Through strong product thinking, collaboration and data‑informed decision‑making, you will create meaningful value for users while helping teams align around shared goals and priorities.

Key Tasks • Act as the primary product partner between Billing & Payments, CRM, Engineering and business stakeholders, ensuring priorities are aligned and reflected in the roadmap. • Identify customer, user and business pain points across billing, pricing and payment journeys, translating insights into clear product opportunities and measurable outcomes. • Define, prioritise and deliver product initiatives that create seamless experiences across interconnected platforms and teams. • Foster strong collaboration between the Billing & Payments and CRM teams, building shared understanding, surfacing synergies and proactively managing dependencies. • Champion product ways of working, bringing customer focus, outcome‑driven decision making and structured prioritisation into a cross‑functional environment. • Lead discovery activities to understand problems, validate assumptions and ensure solutions address genuine user and business needs. • Use data, user insights and business context to inform prioritisation, measure impact and continuously improve the products and experiences you own. • Clearly communicate product vision, priorities, progress, trade‑offs and outcomes to stakeholders at all levels through compelling narratives and data‑informed decision making.

Skills & Expertise • Proven experience as a Product Manager, with a track record of successfully launching, scaling and improving products that deliver measurable customer and business value. • Ability to navigate ambiguity, break down complex challenges and translate them into clear product requirements and actionable plans. • Excellent stakeholder management and communication skills, with the ability to influence and align teams across business, product and technology functions. • Strong analytical and problem‑solving skills, using data and insights to inform decisions and drive continuous improvement. • Experience driving organisational change, fostering adoption and embedding new ways of working within cross‑functional environments. • Experience within Billing & Payments, Pricing, FinTech or a similar domain is desirable. • Experience with CRM platforms and tools (e.g.

Our Offer • Flexi-Week: Four‑day Flexi-Week with one lighter or completely disconnected day per week, at full pay with no reduction to annual holiday allowance. • Flexi-office: International culture and flexibility through a hybrid/remote working scheme designed to foster mutual trust and flexibility. • Work Expense Contribution & Remote Working Furniture: Monthly allowance to cover running costs and a furniture package to support a comfortable home workspace. • Health and Wellbeing: Access to initiatives and sports offers to focus on mental and physical wellbeing. • Development: Awin Academy provides extensive training suites covering a wide range of skills for professional and personal growth. • Appreciation: Peer‑to‑peer recognition programme that rewards colleagues with vouchers.

Purpose of Position As Product Manager, you will help shape how Awin's Billing & Payments and CRM capabilities evolve together to deliver seamless experiences for both internal and external users.

You will identify opportunities, uncover user and business pain points, and drive outcome‑focused solutions across billing, pricing and payment experiences.