Product Manager, Trust & Safety (f/d/m)

Das ist der Job

Founded in 1996, the company is a subsidiary of Adevinta, a global leader in online classified portals.

Darum lohnt es sich

Both private customers and registered vehicle dealers use the platform and benefit from more than 140 million visits per month. This role helps shape and build that function, turning our team into a silent guardian.

Job responsibilities • In your first months, help stand up a Trust & Safety metrics baseline we can trust, and turn the current backlog from daily firefighting into prioritized, shipped work. • Take high‑level Trust & Safety initiatives and break them into clear, shippable epics and stories with crisp acceptance criteria, making build‑versus‑buy and MVP‑versus‑ideal‑state tradeoffs explicit. • Drive excellence within a distributed engineering cluster by defining quarterly targets, balancing team bandwidth, and navigating delivery hurdles to ensure we ship reliable impact. • Use metrics religiously to steer the team week to week and day to day, and to show whether what we ship is actually making a difference, measuring consistently against outcomes to persist or pivot. • Surface the second‑order and downstream impacts and improve the whole system, not just the part in front of you. • Partner with data science, detection and customer service to specify detections, interventions, human‑in‑the‑loop checkpoints, and the measures that tell us they are working. • Collaborate with machine learning, detection, and platform squads to architect preemptive safeguards to define automated signals, risk modeling, human‑in‑the‑loop flows, and AI‑led friction points that actually work. • Hold the product standards for the team and raise the bar over time, pulling engineering managers and peers into the decisions that need them.

Job requirements • Five or more years in product management, with depth that matches a senior, technical role. • Experience working with engineering, data science, data engineering, analysts and engineering managers inside a cluster, and an understanding of how to manage bandwidth, plan the quarter, and measure against it consistently. • Ability to take a larger initiative and move it into epics, using metrics to understand and steer the team day to day, not just to report after the fact. • Strong judgment, with the ability to understand wider team direction and business implications, and to rationalize clearly when and what to prioritize. • Knowledge of platform product management, where you shape customer service, growth and safety across many products rather than owning a product end to end, and a focus on trust as central to driving success. • Willingness to relocate to Berlin and work in a hybrid setup from our Berlin office. • German language skills are a plus and an advantage for day‑to‑day work.

Not a good fit • Prefers a settled, well‑defined team rather than one early in rebuilding itself to serve a bold vision. • Not hands‑on with AI experimentation, or lacks a product‑builder’s appetite for bold ideas. • Would rather work solo than bring people together and build their confidence in execution. • Prefers fixed answers to developing their own product taste, intuition and hypotheses. • Dislikes working from the office to brainstorm and build cross‑functional relationships.

Job benefits • Competitive base salary and participation in the company’s incentive programs. • Competitive company pension scheme on top of statutory retirement insurance. • Regular team and company events offering the opportunity to network and learn from each other. • Access to coaching, learning platforms and resources. • Well‑equipped office with social zones for relaxation and connection. • Hybrid approach with the option to work abroad for a set number of days per year. • Confidential employee assistance and support services for employees and immediate families. • Enhanced parental leave and family‑friendly policies to support all parents and careers.

Meaningful Work: We are a diverse, international, highly skilled and passionate team committed to a world where people share more and waste less. With an AI‑first mindset, we foster continuous learning and experimentation, empowering our team to explore and apply AI in meaningful ways.

We believe in making meaningful connections and creating an inclusive atmosphere with many opportunities to connect both in your day‑to‑day work and through social team activities (online and offline). mobile.de is an equal opportunity employer and we value diversity. mobile.de is Germany’s largest vehicle marketplace, with more than 1.6 million listed cars, commercial vehicles, motorcycles, and e‑bikes (annual average 2025).

As a “one‑stop shop,” mobile.de’s offering includes not only buying and selling, but also financing and leasing solutions. Based in Berlin‑Charlottenburg, we offer a dynamic environment where growth, learning, and collaboration are at the heart of everything we do.

If you are driven by an eagerness to disrupt, have a passion for collaboration, and are excited about shaping the future of mobility, we would love to hear from you. Buying a car is one of the biggest financial decisions our users make. Every point of friction or doubt costs us conversion.

Investing in Trust and Safety protects the funnel and builds the confidence that drives repeat usage. This is how we stay the safest place in Germany to buy and sell a vehicle. With ongoing changes in the threat landscape and AI ascendancy we are now rebuilding Trust & Safety from the ground up.

While direct exposure to Trust & Safety is advantageous, it is not a requirement.

Ideal candidate • Passionate about Trust & Safety as a function, motivated by the “good fight” and the impact on people making one of the biggest purchases of their lives. • Curious to learn the user journey and to empathize with people in their hardest moments. • Comfortable influencing without authority, and patient enough to know it takes time. • Driven by continuous learning to stay ahead of fraudsters, quickly prototyping and sharing ideas early. • Likes to challenge ideas and assumptions, but objective enough to change their view when the data changes. • Comfortable building under real regulatory constraints like the DSA and the EU AI Act, treating them as design inputs rather than blockers.

Every day, you will have the opportunity to make a huge difference for our users and customers, and to shape the future. Embracing AI: We’re at the forefront of integrating cutting‑edge AI technologies into our operations.

Working with mobile.de you will learn about AI tools, contributing to projects that enhance efficiency, improve customer experiences, and drive our mission forward. Connection and Inclusion: Our culture is the glue that holds us together.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.