Senior Product Manager / Product Manager

Das ist der Job

We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

Darum lohnt es sich

You'll lead the end-to-end product strategy, roadmap and delivery for our Claims Handler experience, working closely with claims teams, stakeholders and technical partners.

Lead discovery efforts by analysing workflows, engaging with claims teams, design, engineering and data specialists to identify automation, process redesign and digital opportunities.

Lead, mentor and coordinate cross-functional teams of Product Owners and squads, fostering a collaborative culture of continuous value delivery, backlog grooming and stakeholder engagement. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

Demonstrated success in leading cross‑functional teams, including product, engineering, design and operations, fostering a collaborative and discovery‑driven culture. AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them.

As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.

Job overview We’re seeking a proactive, strategic Product Manager with extensive insurance claims experience, familiarity with Guidewire and strong expertise in data and digital products.

Leading multiple squads and Product Owners, your focus will be on driving operational excellence, process improvements, automation and customer satisfaction through discovery, innovation and continuous value delivery.

You'll also oversee the development and evolution of data-driven products, ensuring scalability, security and alignment with AXA’s broader transformation goals. Key responsibilities Define and communicate a compelling product vision aligned with business goals, customer needs and strategic priorities across claims, data, and digital initiatives.

Develop and oversee product roadmaps for claims handling, data products and digital solutions, translating strategic intent into tangible outcomes throughout the entire product lifecycle.

Shape demand and manage investment cases, prioritising initiatives based on impact, ROI and strategic fit, while acting as the primary decision-maker on scope, trade-offs and investments.

Partner with design, engineering, architecture and third-party vendors (including SaaS providers like Guidewire) to ensure products are scalable, secure, user‑centric and innovative.

Monitor KPIs, success metrics and adoption rates to evaluate impact, drive continuous improvement and demonstrate value, while managing risks and dependencies across delivery landscapes.

Drive initiatives to enhance claims customer experience, operational efficiency and cost management through automation, process redesign and digital transformation, ensuring compliance within regulated environments. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future.

Away from home means attending the office, visiting clients or attending industry events. Your skills & experience Experience managing insurance claims platforms, with specific expertise in Guidewire or similar systems, including configuration, integration, automation and digital capabilities.

Strong ability to lead discovery efforts through stakeholder collaboration, workflow analysis and data‑driven insights, uncovering operational pain points and innovative opportunities. Strategic thinker with a strong grasp of how claims operations impact overall business performance, customer satisfaction and cost management.

Expertise in agile practices, customer‑centric design and delivering iterative value at scale. Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change. Experience navigating regulated environments such as financial services or insurance.

Certifications such as SAFe, AIPMM and Pragmatic with a commitment to continuous learning and industry thought leadership. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. #J-18808-Ljbffr