Senior Product Manager, Risk Operations

Das ist der Job

Overview Define the long-term vision for Wave’s Risk & Payment Operations Platform.

Darum lohnt es sich

Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity. Create intuitive tooling that helps internal teams make consistent and effective decisions. Partner with stakeholders to eliminate operational bottlenecks and improve team productivity.

Partner with Engineering and Data teams to establish scalable foundations for operational decision-making. Partner with Support and Customer Success teams to improve communication and resolution experiences. Excellent communication and stakeholder management skills, with a history of aligning engineering, product, and diverse operational teams.

Establish a unified strategy for operational workflows, decisioning, case management, and controls. Identify opportunities to reduce manual effort through automation and scalable platform capabilities. Balance operational efficiency, regulatory requirements, risk management, and customer experience.

Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, holds, reserves, disputes, and escalations. Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation.

Create reusable platform services that can support multiple operational use cases across the business. Ensure systems are observable, measurable, and continuously improving. Advocate for customer experience within operational and risk-related workflows.

Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers. Measure the impact of operational decisions on customer trust and satisfaction. Serve as the product leader for internal operations platforms across Payments.

Align stakeholders across Product, Engineering, Risk, Compliance, Finance, Support, and Data. Drive prioritization and strategic decision-making in a highly cross-functional environment. Communicate platform strategy, progress, and outcomes to senior leadership.

Requirements 6+ years of Product Management experience, with a proven track record in high-growth fintech environments or driving product strategy through critical scaling phases. Deep expertise in payments, financial operations, and navigating SMB-specific risk challenges in payments or payroll.

Experience applying machine learning or AI-based approaches to fraud detection, mitigation, and automated decisioning. Demonstrated success building complex systems from the ground up within SaaS, payments, or highly operational environments.

Experience designing and launching platform infrastructure, case management systems, workflow engines, and operational tooling. Strong systems thinking with the ability to design end-to-end workflows, leverage decision engines/rules systems, and implement process automation.

Thorough understanding of compliance-driven requirements and relevant industry standards (e.g., AML, PCI-DSS, NACHA). #J-18808-Ljbffr