Das ist der Job
Define the long-term vision for Wave's Risk & Payment Operations Platform.
Darum lohnt es sich
Internal Tools & Workflow Management: Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity. Create intuitive tooling that helps internal teams make consistent and effective decisions. Partner with Engineering and Data teams to establish scalable foundations for operational decision-making.
Establish a unified strategy for operational workflows, decisioning, case management, and controls. Identify opportunities to reduce manual effort through automation and scalable platform capabilities. Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, and more.
Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation. Ensure systems are observable, measurable, and continuously improving. Customer Experience & Trust: Advocate for customer experience within operational and risk-related workflows.
Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers. Measure the impact of operational decisions on customer trust and satisfaction. Wave Wave provides financial software and services to help small businesses thrive.
The company fosters a creative and energetic culture where employees are empowered to be bold and learn quickly. #J-18808-Ljbffr
