Senior Technical Product Manager, Practice Nexus

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Responsibilities • Own the vision, roadmap, and execution for Practice Nexus/MyPractice, including practice configuration, program and services enablement, eligibility and enrollment workflows, and EHR overlay activation and reporting. • Partner with business owners to define the problem space, constraints, success metrics, and ideal end state, and advocate for that vision across technical and non-technical stakeholders. • Continuously optimize live workflows (for both internal and practice users) through monitoring of key metrics, qualitative feedback, and structured experimentation where appropriate. • Lead the product strategy and implementation for Aledade’s Clouch Couch initiative, designing an end-to-end experience that connects support, configuration, and data flows between Cloud Couch and Aledade’s internal platforms (including MyPractice). • Collaborate with Support, Operations, Engineering, and Analytics to define implementation workflows, user journeys, and data models that improve resolution quality, time-to-resolution, and faster and more efficient enablement. • Ensure Cloud Couch configuration, integrations, and business processes can scale across multiple domains, programs, and user types without becoming brittle or siloed. • Work with internal teams and end users to develop a deep understanding of requirements, current-state workflows, and pain points across multiple domain areas (practice configuration, programs and services, EHR overlays, support). • Translate discovery into clear problem statements, solution hypotheses, and well-scoped MVPs that balance impact, feasibility, and risk. • Write detailed user stories, including business rationale, functional and non-functional requirements, dependencies, and measurable success criteria. • Develop short- and long-term roadmaps that deliver maximum value with minimum risk, with explicit phasing for MVP, iterations, and deprecation of legacy workflows. • Partner closely with tech leads and engineering managers to sequence work, refine scope, and ensure alignment between architecture decisions and product objectives. • Maintain tight feedback loops with App charter zones, Implementation, Support, and other stakeholder teams, including structured forums for decision-making, status updates, and trade-off discussions. • Define and track success metrics for Practice Nexus areas, including MyPractice, Learning, and Implementation products, leveraging both operational and experience metrics to guide prioritization. • Collaborate with BI/Analytics and data engineering to ensure the underlying data models, reporting, and monitoring support your product decisions and operational runbooks. • Work with engineering to ensure high-quality releases, including appropriate QA, rollout strategies, change management, and documentation for internal and practice users.

Requirements • 8+ years of product management experience in technology, technology-enabled services, or SaaS, with at least part of that time spent in a highly technical or platform-focused product role. • Demonstrated experience owning complex internal tools or platforms (such as admin consoles, configuration systems, or eligibility/enrollment workflows) end-to-end from discovery through rollout and iteration. • Experience with and understanding of the software development lifecycle and software development methodologies, preferably Agile/Scrum, including close partnership with engineering teams. • Proven ability to work across multiple domain areas, quickly ramping on new problem spaces while maintaining clear prioritization and stakeholder alignment. • Strong analytical skills and fluency using data (product metrics, operational data, and primary research) to inform solution design, measure impact, and iterate. • Excellent organizational and communication skills, with a track record of synthesizing complex technical and operational details into clear narratives, documentation, and decision records. • Product development experience in the context of healthcare technology, digital health, or technology-enabled healthcare services. • Basic understanding of healthcare administrative or clinical workflows (e.g., ambulatory practice operations, provider configuration, eligibility and enrollment flows).

Tools & Technologies • EHR systems • Cloud Couch • MyPractice • BI/Analytics tools • internal platforms • admin consoles • configuration systems • eligibility workflows • operational runbooks • reporting tools