Responsibilities Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities Provide business & technical leadership and consulting on infrastructure and service management solutions Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes Build strong, trusted relationships with stakeholders across TELUS Business Solutions Guide business case development and provide input on roadmap priorities Mentor and collaborate with team members, supporting their growth and success Deliver clear and regular status updates, highlighting risks and mitigation plans Requirements Proven experience leading complex transformation projects with a track record of high-quality delivery Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends) Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks Excellent planning, analysis, and problem-solving skills Financial acumen: ability to build business cases that balance benefits, costs, and ROI Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum Strong collaboration skills #J-18808-Ljbffr
