Service Product Manager (m/w/d)

Type de contrat: Non Applicable | Permanent contract | Full-time What You Can Expect • Technical product management for coffee machines and digital products, including service and analytics tools • Ensuring service readiness in development projects, including service gates, target lifetime costs, maintenance concepts and TCO models • Definition and derivation of service requirements throughout the entire product life cycle (including error monitoring, predictive maintenance, remote solutions) • Creation of service documentation, training concepts, e-learnings and service videos • Participation in product and series quality improvements, including technical bulletins • Training and support in 3rd-level support, on-site support (field tests, trade fairs) as well as knowledge transfer with international subsidiaries • Analysis of internal and external service trends, conducting best-practice analyses, and deriving strategic action areas • Design and further development of knowledge management structures for 2nd-/3rd-level support, as well as the use and expansion of AI-based tools for automation and document creation What You Need To Succeed With Us • Completed technical or techno-economic degree (e.g. industrial engineering, computer science, mechanical engineering) or a comparable qualification • Several years of experience in technical service or technical product management, digitalization and project management; experience with coffee machines is an advantage • Required technical knowledge of coffee machines, telemetry and monitoring • Very good understanding of software, platform and interface topics (IoT, digital services, CRM/FSM is an advantage) • Analytical, structured way of working as well as strong communication skills • Confident handling of common software and Office 365 tools What we offer • Flexible working hours and models as well as mobile office options for a good work-life balance • Personal development through development programs, training, or e-learning as well as professional mobility within the international Groupe SEB • Generous employee discounts in the WMF online store and corporate benefits • Excellent company restaurant with employee subsidy and a wide and varied range of food, kiosk, and food to go for your physical well-being • Attractive salary package with Christmas and vacation bonuses and company pension scheme • Health offers such as job bike leasing or advice for your health • Which goes without saying for us: 30 days annual leave, a variety of employee events, free parking, and coffee & tea specialties Further information on our employee benefits can be found here: Working at WMF - Insight into the corporate culture at WMF (aboutwmf.com)