Remote E-commerce Operations Specialist - FMCG

About the Role

Our client, a leading innovator in the Fast-Moving Consumer Goods (FMCG) sector, is actively seeking a highly organized and tech-savvy Remote E-commerce Operations Specialist. This fully remote position is designed for individuals who excel in managing online sales channels and optimizing the digital customer journey. You will be responsible for overseeing the day-to-day operations of our client's e-commerce platforms, ensuring a seamless and efficient experience for online shoppers. This role requires a proactive approach to problem-solving, a keen eye for detail, and a strong understanding of e-commerce best practices within the FMCG space. You will collaborate with various internal teams and external partners to drive online sales growth and enhance customer satisfaction.

This is a fantastic opportunity to contribute to a dynamic and forward-thinking company from the comfort of your home office, leveraging your expertise in e-commerce operations. We are committed to building a diverse and inclusive remote workforce.

Key Responsibilities

• Manage and optimize product listings, content, and merchandising across various e-commerce platforms (e.g., client's own website, online marketplaces).
• Monitor website performance, identify technical issues, and coordinate with development teams for timely resolution.
• Process and manage online orders efficiently, ensuring accuracy and timely fulfillment in coordination with logistics partners.
• Analyze sales data, website traffic, and customer behavior to identify trends and provide actionable insights for improving online performance.
• Implement and manage promotional campaigns, discounts, and marketing initiatives on e-commerce channels.
• Ensure consistent brand representation and adherence to brand guidelines across all digital touchpoints.
• Manage customer inquiries, feedback, and reviews received through e-commerce channels, escalating issues as needed.
• Collaborate with marketing teams to support digital marketing campaigns and optimize conversion rates.
• Stay updated on the latest e-commerce trends, technologies, and best practices, particularly within the FMCG sector.
• Contribute to the continuous improvement of the online customer experience and operational efficiency.

Requirements

• Bachelor's degree in Business, Marketing, E-commerce, or a related field is preferred, or equivalent practical experience.
• Proven experience (3-5 years) in e-commerce operations, online merchandising, or digital marketing, preferably within the FMCG industry.
• Strong understanding of e-commerce platforms, analytics tools (e.g., Google Analytics), and content management systems.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Exceptional organizational and time management skills, with the ability to manage multiple tasks simultaneously in a remote setting.
• Strong written and verbal communication skills.
• Familiarity with online retail trends and consumer behavior in the South African market.
• Ability to work independently with minimal supervision and collaborate effectively with remote teams.
• Proficiency in Microsoft Office Suite, especially Excel.
• Experience with A/B testing and conversion rate optimization techniques is a plus.

Benefits

• A competitive annual salary of R .
• The flexibility of a fully remote work arrangement.
• Opportunities for professional development and upskilling in e-commerce.
• Contribution to a dynamic and growing online presence for a leading FMCG company.
• Access to online training resources and virtual team-building activities.
• Regular performance reviews and feedback sessions.
• A supportive and collaborative remote team culture.
• Contribution towards home office setup expenses.
• The ability to make a tangible impact on online sales and customer experience from anywhere.
• Exposure to cutting-edge digital strategies in the FMCG market.