Staff Product Manager

Das ist der Job

Join to apply for the Senior Product Manager role at Intercom .

Darum lohnt es sich

Our innovation is driven by speed, a strong team culture, and a commitment to building world‑class products. Role Overview We’re looking for a Senior Product Manager to join our team in Berlin and help shape the future of business messaging and AI‑powered customer engagement.

This is a career‑defining opportunity to lead a world‑class team of engineers, designers, and researchers to deliver products that touch millions of people every day. Deeply understand customer problems through research, data, and direct interactions, and frame those problems clearly for the team.

Leverage AI to increase efficiency, accelerate product development, and multiply team impact. Intercom is an AI‑powered customer service company on a mission to help businesses provide incredible customer experiences.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom delivers an AI‑driven customer service suite that combines its advanced AI agent Fin with a comprehensive helpdesk. Responsibilities Be responsible for a significant product area or lead a major project.

Manage the roadmap—defining what should be built, when, and why—and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to focused iterations. Evaluate impact through quantitative and qualitative measures, in beta and post‑release.

Own and maintain product qu