Das ist der Job
Overview Stripe is a financial infrastructure platform for businesses.
Darum lohnt es sich
About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite.
What you’ll do Create the home for product teams to safely build out, understand and improve their conversational experiences. Integrate human and AI conversations in the platform so that teams can understand and manage both.
Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and third-party use cases. Partner with the Conversation UX team to unlock novel capabilities for the AI agent.
Minimum requirements 12+ years of experience as a Product Manager Deep user empathy and a high bar for user experience Experience developing a multi-year vision, strategy and roadmap for large-scale products Experience leading cross-team initiatives from ideation to execution Technical expertise: You’ve led technical products and/or have a background in computer science (or similar) Strong written and verbal communication skills #J-18808-Ljbffr Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a substantial amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Build feedback loops from conversations through improvement recommendations to generating evals and prompts. Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
