Product Manager

Your mission

As a Product Manager, you will play a crucial role for our professional business when it comes to maintaining our existing and future product portfolio incl. the training and support of our partners in the EMEA region, as well as, lead the efforts around documentation and competitor benchmarking.

Market & Competitor Analysis:

• Lead our competitor benchmarking efforts from product and technical side

Product Training:

• Enable our partners and service providers to sell and service our products
• Develop training concepts for partners and deploy them to the other local PMs globally
• For Europe and Middle East: do technical trainings for our distributors – online and offline
• Lead internal trainings to enable our internal stakeholders, primarily sales and customer support
• Support other formats from product side during Hemro Academy, Brand Gatherings and Trade Shows

Product Care:

• Manage all product topics that require action from market end-to-end incl. lead communication internally and externally with strong cross-functional alignment between R&D, Sales and Operations
• Support our customer support with deeper technical questions or more complex warranty case handlings

Future Product Portfolio:

• Support in testing our hardware, software as well as app environment
• Lead the efforts in creating documentations such as e.g. instruction manuals and spare parts list for our professional product portfolio
• Support the generation of sales and marketing material to foster a customer‑centric go‑to‑market communication

Your profile

• Business or technical background with min. 6 years proven experience as Product Manager or similar role, preferably the coffee industry
• Bachelor’s or Master’s degree or comparable education in Engineering, Business or a related field
• Technical affinity and understanding required
• Basic skills working with SAP
• Highly self‑motivated, structured, organized and proactive attitude
• Good communication abilities, with a focus on a clear, customer‑centric approach
• Motivated to work in a very international team
• Fluent in English, German beneficial, Italian beneficial
• Travel (30%)

Note

The position is based at our Hamburg location.