Principal Product Manager - Customer Activation

Das ist der Job

Min fees.

Darum lohnt es sich

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money.

GBP → EUR), working closely with regional, pricing, and payment operations teams. Build scalable systems for global impact, creating systematic frameworks that enable regional teams to win their own routes independently.

Collaborate across the organization: work with the Platform team on shared AI infrastructure, regional teams on local execution, compliance on new capabilities, and engineering and vendors on cutting‑edge agentic AI technologies.

Lead without authority world‑class designers, developers, and analysts to help the team reach their full potential and ship exceptional products. Customer‑obsessed mindset; approach problems from the eyes of a first‑time user who is nervous about sending money internationally.

Experience building strong cross‑functional team culture for best‑in‑class engineers, designers, analysts, and researchers, especially across distributed teams. Benefits 25 days holiday (plus the usual bank holidays and three “me days”). We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. #J-18808-Ljbffr Principal Product Manager - Customer Activation — Remote Wise is a global technology company, building the best way to move and manage the world’s money. Max ease.

Full speed. Join us solving one of the biggest growth opportunities at Wise; shaping how millions of prospective new Wise customers around the world complete their first transfer to move money across borders with personalized AI Assistant and tailored experiences in each route.

Today, many of our customers try cross-border transfers for the first time in their life with Wise. They need superior value in price and speed in their specific route, a seamless experience that turns an unfamiliar process into something so effortless, personalized and locally relevant that choosing any other provider becomes unthinkable.

Responsibilities Wise AI Assistant: Shape and scale the AI-powered concierge that provides personalized, contextual guidance during the first transfer and beyond; spearhead new innovative experiences replacing traditional UX screens with agentic conversational banking.

Tailored Experiences Route-by-Route: Create a systematic approach to harvest insights from the assistant and beyond, and rally the organization to win new customers by tailoring the product offering and experiences route by route (e.g.

Own two interconnected high‑impact areas simultaneously – the AI Assistant and the route‑by‑route activation strategy – finding synergies between the insight engine from assistant conversation and core product improvements.

Shape Wise’s conversational AI banking future by taking the AI Assistant from contextual helper to agentic concierge, defining the path from chat to conversational transfer setup and scaling interaction mediums beyond the Wise App to MCPs.

Drive customer activation through data, design and experimentation using conversion funnels, AI‑generated insights, competitor benchmarks, and A/B testing to identify and capture opportunities route by route and also global step changes.

Manage diverse stakeholders by bringing priorities and clarity through customer insights, data, and product sense – making decisions through facts, not opinions. Qualifications 5+ years of experience as a product manager solving complex customer‑facing problems at global scale, ideally in fintech.

Experience with AI/ML‑powered products – building conversational experiences, recommendation systems, or other AI‑first features; understand the challenges of shipping non‑deterministic products (LLMs, evaluation, guardrails, iteration loops).

Strong sense of UX and strict attention to UI details, with a track record of delivering excellent UX; design skills are a bonus. Analytical – use funnel data, cohort analysis, conversion metrics, and qualitative insights to identify, diagnose, and prioritize problems.

Experience in qualitative design testing, to assess solutions against functional and emotional needs. Experience with experimentation and growth – A/B testing, funnel optimization, and systematic approaches to improving conversion at scale.

Technical understanding – comfortable discussing LLM architectures, API integrations, and partnering effectively with engineers. Self‑driven first‑principles thinker; manage ambiguity, noise, and two parallel roadmaps; pave the way for new initiatives.

Capable of turning vision into tangible roadmaps and hands‑on execution at pace to deliver impact faster. Excited about shaping the future of agentic AI experiences and moving money globally for millions of customers, businesses, and partners.

Generous pension with enhanced company contributions. “Mobile Wise” – work remotely for 3 months each year. Private medical cover. Loads more! For everyone, everywhere.