Product Manager – Customer Engagement, Education

Darum lohnt es sich

Responsibilities • Roadmap Execution & Delivery: Partner closely with the Director of Product and our senior PM to execute the product line roadmap. • Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation. • Ship clean, on time, and with quality. • Resident Experience Mindset: Bring a consumer-PM sensibility to your work — care about UX quality, engagement, friction, and behavior change. • Help hold the line on the resident experience while delivering features the municipal buyer needs (configurability, reporting, compliance). • Cross-Product Collaboration: Contribute to integration work between Customer Engagement and the broader Routeware platform. • Partner with PMs on adjacent product lines as we work toward a more unified portfolio. • Distributed Delivery & Engineering Partnership: Work effectively with a distributed engineering team that includes offshore developers. • Write specs that don’t require a hallway conversation to interpret. • Run sprint ceremonies in an async-friendly way. • AI Feature Delivery: Help identify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction. • Launch & Adoption: Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch. • Voice of Customer & Measurement: Stay close to Support and Customer Success — triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).

Requirements • Required Background shipping consumer-facing or resident-facing product — not just internal B2B tooling. • You understand engagement, retention, and how to design for a non-expert end user. • 2-3+ years in Product Management or Product Ownership in SaaS, with progressive scope and ownership. • Strong agile fluency: backlog management, story writing, sprint planning, prioritization frameworks. • Experience working with distributed or offshore engineering teams — or strong evidence of the written clarity and async habits that make it work. • Strong analytical instincts — comfortable with product analytics, experimentation, and metrics-driven prioritization. • Familiarity with AI / LLM-powered product capabilities and the judgement to know where they add real value vs. where they’re overkill. • Excellent communication and stakeholder management; able to translate between municipal customers, internal teams, and executives. • Hands-on fluency with Jira, Confluence, and a product analytics tool (Pendo, Amplitude, Mixpanel, similar).