Darum lohnt es sich
Responsibilities
• Own the product backlog and end-to-end delivery of IVR journeys and conversational voice experiences.
• Translate customer needs, business objectives, and operational requirements into clear product requirements and user stories.
• Partner with engineering, analytics, and operations teams to deliver scalable, reliable voice solutions.
• Use data and customer feedback to identify opportunities and drive continuous improvement.
• Support the transition from traditional menu-based IVR to intent-based, conversational voice experiences.
• Ensure solutions meet privacy, regulatory, and operational requirements.
• Communicate progress, risks, and trade-offs effectively to stakeholders and leadership.
Requirements
• 3+ years of experience in Product Management or a related digital product role.
• Bachelor’s degree in a quantitative or technical field (e.g., Computer Science, Engineering, Analytics, Information Systems, Economics, Statistics) or Master’s degree in a related field, or MBA with a quantitative focus.
• Demonstrated ability to translate business needs into actionable product requirements.
• Experience owning and delivering product features or capabilities end-to-end.
• Strong cross-functional collaboration skills with the ability to influence without formal authority.
Hard Skills
• Product management
• User stories
• Data analysis
• IVR journeys
• Conversational voice experiences
• Scalable solutions
• Reliable solutions
• Continuous improvement
• Privacy compliance
• Regulatory compliance
Soft Skills
• Cross-functional collaboration
• Influence without authority
• Communication
• Stakeholder management
• Risk management
• Problem-solving
• Customer focus
• Adaptability
• Leadership
• Organizational skills
