Senior Product Manager

Das ist der Job

About the Company Netomi is the leading agentic AI platform for enterprise customer experience.

Darum lohnt es sich

We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case.

Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role As a Product Manager – Integrations, you will develop and manage the current and future platform features of our product to enable delivering an integrated offering with complementary customer service platforms and channels.

You will partner with engineering, marketing, sales, customer success, partners, vendors and customers and will own critical features and user experiences. We are looking for someone with experience in SaaS platforms, APIs, systems integration, customer service/contact center platforms and AI/ML/Chatbots technologies.

Responsibilities Own roadmap and delivery for CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts. Define integration tiers (basic → advanced → regulated/mission‑critical) with clear requirements and supportability rules.

Partner with Engineering to create standardized patterns for: authentication + secrets environment parity schema validation + compatibility versioning reliable execution + rollback Partner with Data Science/QA to define test harnesses and release gates that cover: multi‑turn conversational flows tool‑call success/failure scenarios latency and load behavior safety/guardrail compliance Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope .

Requirements Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience). 5–8+ years Product Management experience in B2B SaaS platforms, developer tools, integration products, or workflow automation.

Strong experience with enterprise integrations: APIs, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability.

Demonstrated hands‑on product judgment in AI/LLM‑enabled systems, including: prompt/policy controls and guardrails tool calling patterns and reliability evaluation/quality gating observability and production operations Nice-to-Have CCaaS/agent desk integration experience; voice/telephony concepts are a plus.

Experience with regulated enterprise requirements (audit trails, approvals, RBAC patterns, least privilege). Familiarity building SDKs or developer platforms (docs, sample apps, versioning, backward compatibility). Experience supporting mission‑critical latency/availability constraints and incident response readiness.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #J-18808-Ljbffr