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Job Summary: JOB DESCRIPTION – Senior Product Manager – Fan Support Location: Virginia, Pennsylvania, Tennessee, Arizona Division: Ticketmaster NA Line Manager: Director, Product Management - TM Core Contract Terms: Full Time The Team The Sales and Service Product team at Ticketmaster operates at the intersection of product, technology, and global fan and client operations.
We build and evolve TM1 Orders — the modern agent tooling platform — and drive the consolidation of a complex, fragmented toolset into experiences that meaningfully improve agent performance and ultimately the fan experience.
The Job As a Senior Product Manager on our Fan Support team, you’ll be responsible for shaping and delivering the product experiences that empower Fan Support agents to do their best work.
You will work alongside the Director of Product to lead the development and delivery of our modern agent tooling applications — including TM1 Orders and the vision for a Unified Agent Workspace — while serving as a dedicated product advocate for Fan Support’s needs across the broader Ticketmaster product organization.
Our mission is to ensure that the thousands of client, box office, and fan support agents who help fans every day have the tools, data, and capabilities they need to resolve contacts quickly, accurately, and with confidence.
Your key focus will be reducing agent tooling complexity, closing critical data access gaps, and driving high-impact program rollouts that directly affect how agen
