Responsibilities
• Own and evolve the end-to-end search experience – from query input and autocomplete to results pages, filters, and zero-results states across all platforms
• Shape search relevance and ranking strategies, working closely with data science and ML teams to continuously improve how results are understood and delivered
• Drive discovery and navigation, enabling customers to move seamlessly between browsing and searching, especially in complex health-related journeys
• Define and refine the measurement framework for search, including advanced metrics like query reformulation rate, zero-results rate, and time to first relevant result
• Build and prioritise a high-impact roadmap, balancing quick wins with long-term investments in search infrastructure, UX quality, and experimentation
Requirements
• You have strong ownership experience in search or discovery products, understanding both ranking logic and user experience layers
• You bring a deeply data-driven mindset, with experience interpreting complex metrics and running meaningful experiments beyond surface-level KPIs
• You are comfortable collaborating with data science and ML teams, and understand key concepts like ranking signals, query understanding, or semantic search
• You care about creating intuitive user experiences, and have clear opinions on how search should behave across different devices and use cases
