Senior Product Marketing Manager - Voice & Digital Engagement

Das ist der Job

Join us in bringing joy to customer experience.

Darum lohnt es sich

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are looking for a Senior Product Marketing Managerfor voice and digital channel engagement withdeep domainexpertisein contact center technologies (CCaaSPlatform, channels, routing, UI, reporting, WEM), omnichannel strategy, data analysis, and strong go-to-market (GTM) execution skills.You willserve as the external “voice of the product,” translating technical features into compelling customer benefits.You willcraft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life.

Enablement:You’llpartner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages.

Marketing Campaigns: You will work collaboratively with the marketing teams toassistin developing a campaign, demand generation, website content, and other marketing activities. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers.

Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption. Competitive Intelligence: As Five9’s competitive landscape expert, conduct research to understand rivals’ strengths, weaknesses, and opportunities.

Sales Collateral: You willbe responsible fordeveloping sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.

Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features, using yourexpertiseon the market and customers to effectively communicate externally and shape our product’s future. RepresentFive9 atevents, webinars, and other customer-facing activities.

Requirements 5+ years of Product marketing (or equivalent) experience;demonstratedsuccess in marketing CX,CCaaS, or AI technology solutions. Bachelor’s degree in Business or Marketing Management, MBA preferred. Strong communicationskills, including excellent verbal, written, and presentation skills. Adept at working cross-functionally.

Fastlearner, detail-oriented, and must enjoy fast-paced work environments. Work Location: This role is fully remote for candidates whoresideoutside the50 mileradius of our San Ramon office.For candidates whoresidewithin 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer. #J-18808-Ljbffr