CHARACTERS CONNECTION LTD

Our client is a Merchant of Record that lets companies sell software globally and manage the full subscription lifecycle. Today's Subscription Management Portal works - but it's limited, fragmented, and under-adopted, especially for complex and enterprise use cases.

THE ROLE

You own and evolve the subscription lifecycle experience end to end - vision, roadmap, discovery, delivery, and the business outcomes that follow. You translate messy signals into clear priorities and trade-offs, work shoulder to shoulder with Engineering and GTM, and treat shipped features as a means to measurable impact, not the finish line. The role centres on subscriptions today, but asks for a holistic view of the product and company strategy - scope can shift as the business does.

WHAT YOU'LL DO

• Own the vision and roadmap - turn signals into priorities and make clear trade-offs aligned with company strategy.
• Define how customers manage subscriptions end-to-end: a scalable, self-service lifecycle experience.
• Drive retention, expansion, and self-service adoption via high-impact initiatives with clear business cases.
• Reduce onboarding and usage friction, and improve how the product integrates into client flows.
• Own the full product lifecycle from discovery to delivery with Engineering and cross-functional teams.
• Own outcomes, not just delivery - make sure shipped features translate into measurable business impact.
• Align stakeholders and drive decisions on vision, priorities, and outcomes.

WHAT YOU BRING

• 6+ years in product management (SaaS, fintech, or ecommerce), owning customer-facing products end-to-end.
• Strong product judgment - you find the right problems to solve and make clear trade-offs.
• Comfortable defining strategy from first principles in ambiguous spaces.
• Data-driven - you define success upfront and measure outcomes rigorously.
• Experience with complex systems and dependencies (payments, billing, platforms).
• Align and influence senior stakeholders; a bar raiser who mentors other PMs.
• Clear, concise communicator who simplifies complex topics and drives decisions.

Nice-to-haves

• Hands-on with subscriptions, billing, or invoicing systems.
• Payments or commerce infrastructure experience.
• Entrepreneurial mindset - ownership, initiative, and drive; at home in fast-changing environments.

WHAT'S IN IT FOR YOU

A real ownership mandate: turn an under-adopted portal into a core product capability.

Work hybrid or fully remote - with flexible hours.

A personal L&D budget and structured development programs.

• Health & well-being benefits
• Pension/retirement plans
• Referral bonuses
• and more

A 200+ person, 30+ nationality team where people tend to stay.

This role is placed by Characters Connection.