Product Manager (f/m/d) 100%- Saas Contact Center Solution

Das ist der Job

Our Microsoft‑certified solutions are designed to streamline customer interactions.

Darum lohnt es sich

Act as the primary interface between stakeholders and product engineering team, ensuring alignment between strategy, expectations, and execution. Collaborative mindset with the ability to facilitate solution design within teams. Creative problem‑solving and team‑oriented approach.

Deep understanding of the value and benefits delivered by products and services to customers. Ability to plan, delegate, and oversee work across development teams. Our offer A fast‑paced, international, and collaborative work environment. A motivating and supportive team culture where your ideas matter.

Regular team events and the chance to work from another Luware office for up to a month through our exchange program. You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture.

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements. We’re growing fast – and we’re hiring!

As Product Manager, you oversee a strategic product area from discovery through delivery to ensure alignment with customer needs, market opportunities, and business objectives. You are accountable for maximizing customer and business value by continuously monitoring, analyzing, and optimizing product performance.

What you’ll be doing Own a strategic product pillar, defining its vision, roadmap, priorities, and contribution to Luware’s overall product strategy. Drive product discovery by engaging with customers, partners, resellers, and internal stakeholders to identify needs, opportunities, and feedback.

Define, prioritize, and maintain a product backlog that balances customer value, business objectives, market opportunities, and technical considerations. Lead requirements engineering, including gathering, elaborating, validating, and translating requirements into clear epics, features, and defect descriptions.

Collaborate closely with engineers, architects, designers, and other product managers to deliver high‑quality products, features, and enhancements. Communicate product strategy, progress, decisions, and outcomes clearly to ensure transparency and stakeholder alignment.

Monitor product adoption, customer satisfaction, and business outcomes to continuously improve product success. What we are looking for Proven experience as a Product Manager or a Product Leadership role (Mid‑Senior) in a SaaS Company, highly preferred within Unified Communications.

Excellent written and verbal communication skills in (Swiss) German and English, with the ability to engage effectively with diverse stakeholders— from C‑level executives to technical users and agents. Broad business acumen with strong industry and market knowledge. Strong awareness of market trends and customer needs.

Analytical, proactive, and forward‑thinking mindset. High curiosity and creativity combined with structured, analytical thinking. Strong product and technology expertise. Ensure execution in line with defined processes and best practices. Incorporate cross‑functional needs and ideas into product development.

Strong knowledge and hands‑on experience with Scrum and Scrum@ Scale. A challenging and diverse role with high autonomy. Excellent opportunities for personal and professional growth.